General Questions

What is Skatie?
Skatie is a lifestyle brand offering a curated collection of apparel, accessories, and home goods. We focus on quality, timeless design, and effortless style for everyday living.

Where do you ship?
We currently ship throughout the United States, including Hawaii and Alaska. We also ship to Canada and an expanding list of international destinations. Please see our full shipping policy for more details.

What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you can return most new, unwashed, and unworn items with original tags attached within 30 days of delivery for a full refund to your original payment method. Sale items are eligible for store credit only. For complete details, please visit our Return Policy page.

Ordering & Payment

How do I place an order?
Simply browse our collections and add your favorite items to your shopping bag. When you are ready, proceed to checkout where you will be guided through the steps to complete your purchase.

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a fast and secure checkout.

How can I check my order status?
Once your order has shipped, you will receive a confirmation email with a tracking number and a link to follow your package’s journey. You can also log into your account on our website to view your order history and status.

Shipping

What are my shipping options?
We offer several shipping options at checkout, including standard and expedited services. The cost and delivery time frame for each option will be displayed before you finalize your purchase.

Do you ship internationally?
Yes, we are happy to ship to many international locations. Shipping costs and delivery times vary by country and will be calculated at checkout. The customer is responsible for any applicable customs duties, taxes, or fees.

My order says delivered but I don’t have it. What should I do?
First, please check around your property, with neighbors, or with other members of your household. If the package is still missing, please contact us with your order number and we will do our best to assist you.

Returns & Exchanges

How do I start a return or exchange?
To initiate a return or exchange, please visit our Returns Portal. You will need your order number and the email address used to place the order. From there, you can print a prepaid return label and instructions.

How long does it take to process my return?
Once we receive your returned item, please allow 3-5 business days for us to process it. You will receive an email confirmation as soon as your return has been finalized. Refunds may then take additional time to appear on your bank or credit card statement.

What if my item is damaged or defective?
We are sorry to hear that! Please contact our customer care team immediately with your order number and photos of the damaged or defective item. We will gladly assist you and arrange for a replacement or refund.

Product & Care

How can I find the right size?
Each product page includes a detailed size chart with specific measurements for that item. We recommend comparing these measurements to a garment you already own and love for the best fit.

How should I care for my products?
Care instructions are located on the product tag of each item. We recommend following these instructions carefully to maintain the quality and longevity of your purchase. Generally, washing in cold water and laying flat to dry is recommended for many of our items.

Do you offer gift cards?
Yes! We offer digital gift cards that can be delivered via email instantly. They are the perfect gift for any occasion and never expire.

Wholesale & Partnerships

Do you offer wholesale?
We are always interested in exploring partnerships with like-minded retailers. Please reach out to us with details about your store for more information.

I’d like to collaborate. How do I get in touch?
We love collaborating with creatives and brands that share our aesthetic. Please send us a detailed proposal through our contact form, and our team will review it.